What our Customers say...


Great job by their crew replacing the roof! They had it all replaced and cleaned up in 1.5 days! I would use them again.

SERVPRO was fantastic and answered all my questions with great detail. Their team made me feel comfortable when all of my belonging were damaged by smoke. When things were taken out they updated me on where they were at in the cleaning process. Very personable, quick turn around, and overall great experience.

I worked with Trevor and he was phenomenal at assisting me in getting my needs met. He was professional and stayed in contact throughout the process with myself and the insurance adjustors. Trevor made this unfortunate experience a lot easier to deal with and I trusted that he was giving me the most accurate information, and really wanted me to have the best outcome possible.

SERVPRO has been a pleasure to work with! My business experienced some unfortunate flooding and SERVPRO was extremely responsive and professional. Their quick action saved us from further damage and helped us get things dried up and back to business as soon as possible. I highly recommend their services. Thanks, SERVPRO!

SERVPRO was extremely friendly and knowledgeable. All of their staff went above and beyond to get the job done. I would definitely recommend them.


I couldn’t be more impressed by the quality of workmanship by SERVPRO! Our crew was lead by Trevor and Justin, who I couldn’t speak more highly of. They were so knowledgeable, organized and had a customer first mentality. Also at our house was James, Bryan and Brandon. They were such hard workers. The work they were doing was hard, heavy lifting and strenuous work. They did such a good job. The entire crew met and far exceeded my expectations. They do things the right way, don’t cut corners and were professional. After experiencing extensive water damage in my home, SERVPRO made the days that followed so much easier on us. They took care of everything and were so good at what they did with removing floors, walls, ceilings etc to dry out the house. Thank you SERVPRO!

While we would hope people don't have to deal with water damage like we did, I have nothing but great things to say about the SERVPRO team. We worked with Trevor, Justin, James, Brian, and Brandon. They were extremely professional and very friendly. We knew our house was in good hands with them. They even gave us advice on how to proceed with insurance and contractors. Seriously top-notch service. Highly recommend!

Had a washing machine flood. Team was quick to get here and start clean up. Very kind and educational the whole time. Very professional.

We had a pipe burst overnight in our upstairs bathroom. The water damage was extensive. Called SERVPRO in the morning and they were onsite within the hour. They were so quick to help with the water cleanup, setting up drying equipment, demolition of flooring, walls and ceiling of our home. The guys helped pack up our personal items and furniture. I was so grateful. The entire team was professional, friendly, knowledgeable, and willing to help out in every way. The entire team is a class act! Easy to work with and dependable!

Everyone we dealt with at SERVPRO was great! They answered all of our questions and made sure we were comfortable with the process! Of course no one ever wants to need a company like SERVPRO but we are very thankful they are around! Great customer service and affordable prices!

I own Shear Dynamics Salon. Our neighboring business had a fire that affected my business. We had smoke and water damage. Everyone in the strip mall was required to vacate the building. I was in Hirshfield’s, a paint store not attached to the mall on fire, handling all of the details involved. A gentleman just happen to be looking for stain, when he overheard my conversation. He was a project manager for SERVPRO. He introduced himself and said he could take a look at it right away. It seemed like a divine appointment, I said yes. From that moment I was blown away with the professionalism and there efficiency. It was obvious they genuinely care! Within a very short time they had so much equipment in my salon I couldn’t wrap my head around it. The owner was there and reassure me I could continue with my business, safely, by the next morning. I counted 43 pieces of equipment. Keep in mind I wasn’t the business that had the actual fire. Justin and the rest of the gang continued to keep me informed of all of the details. It was the best experience I could ever ask for, in the midst of what some would consider a trying time. Many areas not pictured.

I very rarely give 5 stars to a company for their service, but this company truly deserves it. From the first meeting to the final meeting the people have been very professional and did a great job with the clean up. I would recommend this company to everyone. Thank you.

Very knowledge and easy to work with. Tremendous help to our company when recovering from a fire. I would call them in a heartbeat if we would need their services again.

We had a small area in our store that had water damage after a toilet overflowed. I called SERVPRO of Elk River, Becker and Big Lak who came out right away and fixed the problem. They were fast and efficient! 

I was very impressed with the work that was done, and the explanation of what the entire damage was. The follow up and everything related to the job! I have already been telling all my patrons how overly impressed I am. Thanks for the great service. Absolutely awesome!

SERVPRO came right away to take a look at the job and give me an estimate. They were very timely, professional and did a great job! I would highly recommend this company to anyone who has any type of water/mold damage and wants it done right.

We had a house fire this past winter. The smoke odor was so strong that we were skeptical that it could be cleaned; however, SERVPRO of Elk River, Becker and Big Lake cleaned it and removed all of the smoke odor. We were so impressed with their company from the friendly staff and fast response! Thank you SERVPRO of Elk River, Becker, and Big Lake.

We were informed of the process and the job ran smoothly. Great to work with!

I was extremely impressed with SERVPRO and every member of their staff. From the guys who came into my home to the office end, everyone went above and beyond to be courteous and to be sure I understood the process. I also run a daycare from my home and the guys were always extremely conscientious and considerate about the welfare of the kids and their noise level etc. I was very impressed. Thank you all for making an awful situation as painless as possible.

Super efficient! Did an excellent job!

Just wanted to say that we were extremely impressed with the service we received from John and his company.

They did a great job! The cleanup was done fast and explained every detail about the removal of materials. Good service!

The crew is friendly and competent!!

The crew was on time, courteous, professional and very knowledgeable. I had a fish tank leak about 25 gallons of water into my basement ceiling and walls. They arrived within hour and began the mitigation process immediately.  Within a few days the process was complete. Their focus was on doing the job correctly while making sure the work would be within scope with respect to my home owner's policy.

I definitely recommend them and would use them again, but hopefully I won't have to!

We had a storm that affected our neighborhood. We contacted SERVPRO of Elk River, Becker, and Big Lake to help with the cleanup. The employees were conscientious to our home. They were friendly and hard working. I would definitely recommend SERVPRO to our friends. 

The team did a wonderful job. I would recommend them to everyone!!! Thank you for making a bad situation as painless as possible!

I was absolutely impressed with the crew and the office staff. They showed up and went right after it and were extremely polite the entire time, as I was hitting them with 1000 questions. GREAT JOB and I will fore sure use them again and recommend them to anyone and everyone!

Fast and efficient! Found very few nails on the ground, other than that the cleanup was excellent. The roof looks great!

SERVPRO of Elk River, Becker and Big Lake came out to our fire.  Although it was a small fire, it was a huge deal to us. SERVPRO of Elk River, Becker and Big Lake walked us through each step of the way. I would recommend them to family and friends. 

I was so happy that I called SERVPRO when I found water leaking into my basement, causing a little bit of mold to form under some moving boxes. They got it all dry and killed all the mold so I didn't have to worry anymore, and they didn't overcharge me while doing it. Awesome. I will definitely be calling them again for any other water damage issues!

We got a lot of smoke in our house due to an “oops” on my part with our wood burning fireplace. John came over the next day and put air scrubbers in our house for 4 days. It did the trick! Smells like a new house again!!! I would highly recommend SERVPRO.

Our area got hit with several big storms over a short period of time. We had water come into our stairwell leading from the garage to the basement. The sheetrock got wet and started to mold. After I called, there was no waiting. John and his crew were at the house immediately and removed all the sheetrock in that area. After that, they set up their equipment to dry out the area and insured that the interior of the walls did not contain any mold, especially the walls leading into the house. After getting the area dried out, they put on the new sheetrock and prepped the area for paint. After everything was painted, they reinstalled the stairwell railing and new trim. John made sure to provide us with daily updates as to their progress. Each day they made sure to clean up after themselves and did an awesome job from start to finish with great communication. We highly recommend John and Kris with SERVPRO if you find yourselves in need of their services. 

On a whole I had a good experience with this business. The person who came to my home to do the work explained everything very well. They worked quickly and efficiently. 

We weren't happy that we had water damage but SERVPRO made the process as easy as possible. Very accommodating!